My Everyday Wallet
Welcome to Your Secure Cardholder Portal
- Check your balance
- View your transactions
- Send or receive e-Transfers
- Pay bills
- Manage your Everyday Wallet
- Your customer number (found in your welcome email)
- Your password
- First time? Use the temporary password provided in your welcome email
- Ongoing? Use the personal password you created
- A second layer of security (either a text message code or an app like Google Authenticator)
Ready to log in?
Cardholder FAQs
Frequently Asked Questions
Quick Answers
Let's start with the basics
Do you have branches I can visit?
No. We serve you online and by phone through our Canadian call centre.
How long does it take to create an account?
It is quick. The time depends on how fast your program sets it up or how fast you send your first deposit.
How do I get an account?
Accounts are offered through approved program partners. To get started, you must be enrolled in a program that uses the Everyday Wallet. If you are, ask your program provider for details.
Who is Everyday People Financial?
We are a Canadian company that makes money tools simple and easy for people to use.
What is the Everyday Wallet?
The Everyday Wallet is a prepaid Visa® card you can use like cash. It works like a simple bank account, but you do not need to open one.
Using your card
Dive deeper into the details
Is there a limit on my card?
Yes. Your program sets the limit on how much money you can load and spend.
Does the card have fees or interest?
There is no interest because you are not borrowing money. Some programs may charge small fees. Check your Cardholder Agreement or ask your program provider for more information.
Can I withdraw money at an ATM?
Yes. After you activate your card, you can use your PIN to take out money at any ATM.
Where can I use my Everyday Wallet card?
Anywhere Visa® is accepted; in Canada or around the world, online or in stores.
When will my personalized card arrive?
After it is shipped, it usually takes 10–20 business days by Canada Post. Some programs give you a temporary or online card you can use while you wait.
Funding and Payments
Loading, payments and more
How long do payments take to show?
It may take up to 5 business days, depending on the bank that’s receiving the payment.
Can I pay bills with my Everyday Wallet?
Yes, but it depends on your program. Some programs let you pay bills like rent, utilities, or phone service. Others do not allow this. Log in to the portal to see what your program allows.
Can I send money to other people?
Yes, but it depends on your program. Some programs let you e-transfer, send to another Everyday Wallet card, or send to a bank. Others do not allow this. Log in to the portal to see what your program allows.
Where do I find the Direct Deposit form?
Log in to My Everyday Wallet. Go to Profile & Settings > Account Details. Print, save, or download the form to give to your employer or program provider.
How do I add funds or get payments?
Money can be added by your program, through direct deposit, e-transfer, or the “Request Money” button in the Everyday Wallet portal.
Account Access
Using your card and wallet
I’m locked out of my card. What do I do?
This sometimes happens to protect you. Call support to unlock it.
Can I change my PIN?
Not yet. This feature is coming soon. If you lose or forget your PIN, call support.
How do I update my contact information?
Call support and we will update it for you.
What if I forget my password?
On the login page of My Everyday Wallet, click Forgot Password to reset it.
What if I forget my Customer Number?
On the login page of My Everyday Wallet, click Forgot Customer Number.
Support
Getting help
What if there are charges I don’t recognize?
Call support. We will help you check and, if needed, dispute the charges.
What if my card is stolen?
Call support immediately. We will stop anyone else from using it and arrange for a replacement.
What if I lose my card?
Call support right away so we can block your card and arrange for a new card.
How can I contact support?
Each program has its own support number. Log in to the portal to see the phone number for your program. You can also click “Contact Support” or use the chat on this website.